Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchan
Refund and Return Policy
Effective Date: [19/06/2025]
At firoIPTV, we are committed to providing high-quality IPTV services and a smooth experience for our customers. However, due to the nature of digital services, we have specific terms regarding refunds.
🔁 Refund Eligibility – 7-Day Policy
We offer a 7-day refund policy from the date of purchase only under the following conditions:
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You are unable to access the IPTV service after completing payment and activation.
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You have contacted our support team and allowed us to attempt troubleshooting.
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Your issue remains unresolved after following the support instructions.
❗ No refunds will be issued if the service is working and the issue is related to:
Device incompatibility
Internet connection issues
Channel preferences or availability
Incorrect M3U or app installation by the user
⚠️ Non-Refundable Situations
We do not offer refunds in the following cases:
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After 7 days from the date of purchase.
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If the service was accessed successfully.
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If you change your mind after purchase.
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If your ISP blocks IPTV and you don’t use a VPN.
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If you provided incorrect device details or account information.
🛠️ Troubleshooting Before Refund
If you encounter an issue, please contact us first via our support channels. Most problems can be solved quickly with proper setup or app recommendations.
💳 How to Request a Refund
To request a refund within 7 days:
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Email us at [[email protected]] with your order number and description of the issue.
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Allow up to 72 hours for us to evaluate and respond to your request.
📩 Contact
If you have any questions about this policy, feel free to contact us:
Email: [email protected]
Website: https://firoiptv.com