{"id":228,"date":"2025-06-19T07:36:10","date_gmt":"2025-06-19T07:36:10","guid":{"rendered":"https:\/\/firoiptv.com\/?page_id=228"},"modified":"2025-06-19T17:28:14","modified_gmt":"2025-06-19T17:28:14","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/firoiptv.com\/nl\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"228\" class=\"elementor elementor-228\" data-elementor-settings=\"{&quot;element_pack_global_tooltip_width&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;element_pack_global_tooltip_width_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;element_pack_global_tooltip_width_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;element_pack_global_tooltip_padding&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_padding_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_padding_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_border_radius&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_border_radius_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_border_radius_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true}}\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4984d1d9 e-flex e-con-boxed e-con e-parent\" data-id=\"4984d1d9\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-783b91b7 elementor-widget elementor-widget-text-editor\" data-id=\"783b91b7\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\n<h2 class=\"wp-block-heading\">Overview<\/h2>\n\n<p>Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can\u2019t offer you a full refund or exchan<\/p>\n<h2 data-start=\"164\" data-end=\"191\">Refund and Return Policy<\/h2>\n<p data-start=\"193\" data-end=\"229\"><strong data-start=\"193\" data-end=\"212\">Effective Date:<\/strong> [19\/06\/2025]<\/p>\n<p data-start=\"231\" data-end=\"437\">At <strong data-start=\"234\" data-end=\"246\">firoIPTV<\/strong>, we are committed to providing high-quality IPTV services and a smooth experience for our customers. However, due to the nature of digital services, we have specific terms regarding refunds.<\/p>\n<h3 data-start=\"439\" data-end=\"483\">\ud83d\udd01 <strong data-start=\"446\" data-end=\"483\">Refund Eligibility \u2013 7-Day Policy<\/strong><\/h3>\n<p data-start=\"485\" data-end=\"586\">We offer a <strong data-start=\"496\" data-end=\"519\">7-day refund policy<\/strong> from the date of purchase <strong data-start=\"546\" data-end=\"585\">only under the following conditions<\/strong>:<\/p>\n<ol data-start=\"588\" data-end=\"830\">\n<li data-start=\"588\" data-end=\"673\">\n<p data-start=\"591\" data-end=\"673\">You are unable to access the IPTV service after completing payment and activation.<\/p>\n<\/li>\n<li data-start=\"674\" data-end=\"755\">\n<p data-start=\"677\" data-end=\"755\">You have contacted our support team and allowed us to attempt troubleshooting.<\/p>\n<\/li>\n<li data-start=\"756\" data-end=\"830\">\n<p data-start=\"759\" data-end=\"830\">Your issue remains unresolved after following the support instructions.<\/p>\n<\/li>\n<\/ol>\n<blockquote data-start=\"832\" data-end=\"1064\">\n<p data-start=\"834\" data-end=\"916\">\u2757 No refunds will be issued if the service is working and the issue is related to:<\/p>\n<ul data-start=\"919\" data-end=\"1064\">\n<li data-start=\"919\" data-end=\"943\">\n<p data-start=\"921\" data-end=\"943\">Device incompatibility<\/p>\n<\/li>\n<li data-start=\"946\" data-end=\"974\">\n<p data-start=\"948\" data-end=\"974\">Internet connection issues<\/p>\n<\/li>\n<li data-start=\"977\" data-end=\"1014\">\n<p data-start=\"979\" data-end=\"1014\">Channel preferences or availability<\/p>\n<\/li>\n<li data-start=\"1017\" data-end=\"1064\">\n<p data-start=\"1019\" data-end=\"1064\">Incorrect M3U or app installation by the user<\/p>\n<\/li>\n<\/ul>\n<\/blockquote>\n<h3 data-start=\"1066\" data-end=\"1102\">\u26a0\ufe0f <strong data-start=\"1073\" data-end=\"1102\">Non-Refundable Situations<\/strong><\/h3>\n<p data-start=\"1103\" data-end=\"1154\">We do <strong data-start=\"1109\" data-end=\"1116\">not<\/strong> offer refunds in the following cases:<\/p>\n<ul data-start=\"1155\" data-end=\"1400\">\n<li data-start=\"1155\" data-end=\"1196\">\n<p data-start=\"1157\" data-end=\"1196\">After 7 days from the date of purchase.<\/p>\n<\/li>\n<li data-start=\"1197\" data-end=\"1240\">\n<p data-start=\"1199\" data-end=\"1240\">If the service was accessed successfully.<\/p>\n<\/li>\n<li data-start=\"1241\" data-end=\"1282\">\n<p data-start=\"1243\" data-end=\"1282\">If you change your mind after purchase.<\/p>\n<\/li>\n<li data-start=\"1283\" data-end=\"1333\">\n<p data-start=\"1285\" data-end=\"1333\">If your ISP blocks IPTV and you don\u2019t use a VPN.<\/p>\n<\/li>\n<li data-start=\"1334\" data-end=\"1400\">\n<p data-start=\"1336\" data-end=\"1400\">If you provided incorrect device details or account information.<\/p>\n<\/li>\n<\/ul>\n<h3 data-start=\"1402\" data-end=\"1443\">\ud83d\udee0\ufe0f <strong data-start=\"1410\" data-end=\"1443\">Troubleshooting Before Refund<\/strong><\/h3>\n<p data-start=\"1444\" data-end=\"1598\">If you encounter an issue, please contact us first via our support channels. Most problems can be solved quickly with proper setup or app recommendations.<\/p>\n<h3 data-start=\"1600\" data-end=\"1634\">\ud83d\udcb3 <strong data-start=\"1607\" data-end=\"1634\">How to Request a Refund<\/strong><\/h3>\n<p data-start=\"1635\" data-end=\"1669\">To request a refund within 7 days:<\/p>\n<ul data-start=\"1670\" data-end=\"1842\">\n<li data-start=\"1670\" data-end=\"1767\">\n<p data-start=\"1672\" data-end=\"1767\">Email us at [<a class=\"cursor-pointer\" rel=\"noopener\">support@firoiptv.com<\/a>] with your <strong data-start=\"1717\" data-end=\"1733\">order number<\/strong> and <strong data-start=\"1738\" data-end=\"1766\">description of the issue<\/strong>.<\/p>\n<\/li>\n<li data-start=\"1768\" data-end=\"1842\">\n<p data-start=\"1770\" data-end=\"1842\">Allow up to <strong data-start=\"1782\" data-end=\"1794\">72 hours<\/strong> for us to evaluate and respond to your request.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"1844\" data-end=\"1847\" \/>\n<h3 data-start=\"1849\" data-end=\"1863\">\ud83d\udce9 Contact<\/h3>\n<p data-start=\"1864\" data-end=\"1933\">If you have any questions about this policy, feel free to contact us:<\/p>\n<p data-start=\"1935\" data-end=\"2026\"><strong data-start=\"1935\" data-end=\"1945\">Email:<\/strong> <a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"1946\" data-end=\"1966\">support@firoiptv.com<\/a><br data-start=\"1966\" data-end=\"1969\" \/><strong data-start=\"1969\" data-end=\"1981\">Website:<\/strong> <a class=\"\" href=\"https:\/\/firoiptv.com\" target=\"_new\" rel=\"noopener\" data-start=\"1982\" data-end=\"2026\">https:\/\/firoiptv.com<\/a><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Overview Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can\u2019t offer you a [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-228","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/firoiptv.com\/nl\/wp-json\/wp\/v2\/pages\/228","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/firoiptv.com\/nl\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/firoiptv.com\/nl\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/firoiptv.com\/nl\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/firoiptv.com\/nl\/wp-json\/wp\/v2\/comments?post=228"}],"version-history":[{"count":19,"href":"https:\/\/firoiptv.com\/nl\/wp-json\/wp\/v2\/pages\/228\/revisions"}],"predecessor-version":[{"id":2623,"href":"https:\/\/firoiptv.com\/nl\/wp-json\/wp\/v2\/pages\/228\/revisions\/2623"}],"wp:attachment":[{"href":"https:\/\/firoiptv.com\/nl\/wp-json\/wp\/v2\/media?parent=228"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}